Common first run problems

If you experience any problems running signaturky for the first time it is usually a simply and easy to fix problem. Here you can find some common problems and solutions.

Is signaturky installed for your domain?

To check if signaturky is installed for you domain you can navigate to signaturky marketplace listing and see if it looks like this:

If page looks like this - that means signaturky is already installed for your domain.

Is signaturky enabled for all users?

To check if signaturky is enabled for all users you can go into Google Admin Console → Apps → Domain Install Google Workspace Apps and see if it application is ON for everyone:

You can click on app in table. It should be "Enabled for all organizational units" and "Data Access" should be Status: Granted

To further verify click on View organizationa units and groups - you should see view like below. That means signaturky is installed for all users.

Is super admin logged into signaturky at least once?

Any super admin must log in into signaturky at least once to allow other users from domain to use signaturky.

To access signaturky you can type app.signaturky.com in your browser bar or use waffle button (called also Google Apps button), navigate to 3rd party apps section and click on signaturky icon - this will open signaturky in new window/tab.

Any other problem?

Please contact us at support@signaturky.com.